Privacy Policy

1. Introduction

Chraxellix ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://chraxellix.world) or use our services.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Dutch Implementation Act GDPR (Uitvoeringswet Algemene verordening gegevensbescherming, UAVG), and other applicable data protection laws in the Netherlands and the European Economic Area.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

• Contact Information: Name, email address, phone number (optional)
• Order Information: Delivery address, billing information, order history
• Communication Data: Messages, inquiries, and feedback you send us
• Consent Records: Records of consents you have provided

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system
• Usage Data: Pages visited, time spent on pages, click patterns
• Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes and legal bases. We maintain records of our processing activities (verwerkingsregister) as required by the GDPR and UAVG.

• Contract Performance: Processing orders, delivering products, managing customer relationships
• Consent: Sending marketing communications, placing non-essential cookies
• Legitimate Interests: Improving our website and services, fraud prevention, analytics
• Legal Obligations: Complying with tax, accounting, and other regulatory requirements

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Order Data: 7 years after the order (for tax and legal compliance)
• Marketing Consents: Until consent is withdrawn
• Website Analytics: 26 months
• Customer Inquiries: 3 years after the last communication

6. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at welcome@chraxellix.world. We will respond to your request within 30 days.

7. Data Security and Breach Notification

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Autoriteit Persoonsgegevens without undue delay and, where feasible, within 72 hours, in accordance with the GDPR and UAVG. Where the breach is likely to result in a high risk to you, we will also inform you without undue delay.

8. Data Sharing and Transfers

We may share your personal data with:

• Service Providers: Payment processors, shipping companies, hosting providers
• Legal Authorities: When required by law or legal process

When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. For detailed information about the cookies we use and how to manage your preferences, please read our Cookie Policy.

10. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. In the Netherlands, the UAVG does not set a lower age for consent in relation to information society services; we apply the GDPR threshold of 16 years (or lower if permitted by national law). If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email.

12. Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. For data subjects in the Netherlands, the competent authority is the Autoriteit Persoonsgegevens (AP, Dutch Data Protection Authority):

You may also lodge a complaint with the supervisory authority of the EU member state of your residence or place of work.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: